Salesforce Service Cloud & Experience Cloud (Community) Specialist

💼 Salesforce Service Cloud & Experience Cloud (Community) Specialist

Experience: 3–5 Years
Location: Remote / Onsite / Hybrid (Choose as required)
Employment Type: Contract / Full-Time (Specify as required)
Key Skills: Salesforce Experience Cloud, Service Cloud, Community Portals, External User Management, Case Management, Lightning Customization, Portal Security, Knowledge Base, Flows/Automations, User Training

About the Role

We are seeking a talented Salesforce Service Cloud & Experience Cloud Specialist with hands-on expertise in building and managing customer-facing portals. The ideal candidate will be responsible for customizing and delivering powerful self-service experiences that increase customer satisfaction, streamline case creation, and enable effective engagement through Salesforce Experience Cloud.

Key Responsibilities

• Build, configure, and maintain Customer or Partner Portals using Salesforce Experience Cloud (Community Cloud).

• Implement and enhance portal features such as case creation, self-service knowledge, chat/contact options, and case escalation flows.

• Customize portal branding, designs, page layouts, Lightning components, and navigation to ensure a seamless user experience.

• Manage external user security, including roles, profiles, permission sets, login access, and sharing rules.

• Configure and support case management, workflows, Flows, and automation tied to portal interactions.

• Work closely with customer support and business teams to translate requirements into functional portal features.

• Troubleshoot portal issues, optimize performance, and ensure a smooth end-user experience.

• Document configurations, maintain best practices, and deliver training and onboarding for external users or internal teams.

Required Skills & Qualifications

• 3–5 years of hands-on experience with Salesforce Service Cloud & Experience Cloud.

• Proven expertise in deploying, customizing, or maintaining customer or partner portals.

• Strong understanding of portal security, roles, profiles, sharing settings, and user lifecycle management.

• Proficiency in case management, knowledge base, Lightning customization, and Flow-based automations.

• Excellent analytical, troubleshooting, communication, and documentation skills.

• Preferred Certifications:

  • Salesforce Experience Cloud Consultant / Specialist

  • Salesforce Service Cloud Consultant

Employment Type

Contract / Full-Time (Specify as needed)